Frequently Asked Questions
Everything you need to know about bringing Orb into your home.
What is the typical shipping timeframe for furniture items?
Standard shipping for small decor items takes 3-5 business days. For larger furniture pieces, please allow 7-14 business days for specialized freight delivery and white-glove assembly services.
Do you offer a warranty on your home products?
Yes, all Orb furniture items come with a comprehensive 1-year limited warranty covering manufacturing defects and structural integrity under normal residential use.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made or upholstered items are final sale.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Are your materials sustainably sourced?
At Orb, we prioritize the planet. 80% of our wood products are FSC-certified, and we use recycled textiles and low-VOC finishes to ensure a healthy environment for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger purchases.